General Support

Contact, hours, insurance & general questions

How do I contact Pickars customer support?

What are your operating hours?

Are my packages insured during transit?

For Customers

Booking, tracking, payments, cancellations

How do I book a delivery?

Can I send to multiple locations?

How do I track my active delivery?

For Riders

Onboarding, earnings, safety & support

How do I become a Pickars Rider?

When and how do I receive my earnings?

Payments & Refunds

Wallet, pricing, refunds, failed payments

How do refunds work?

What payment methods do you accept?