Terms of Service.

These Terms of Service (“Terms”) govern your access to and use of the applications, websites, content, products and services (the “Services”) made available by Pickars Courier Limited (“Pickars”, “we”, “us”), a company registered in Nigeria and operating exclusively in Port Harcourt, Rivers State.

Your access to and use of the Services constitutes your agreement to be bound by these Terms and creates a contractual relationship between you and Pickars. If you do not agree to these Terms, you may not access or use the Services.

Pickars may amend these Terms from time to time. Amended Terms will be effective upon posting on this page or within the app. Your continued use of the Services after such posting constitutes your acceptance of the amended Terms.

Our collection and use of personal data is governed by our Privacy Notice.

To use most features of the Services you must register and maintain an active personal account. You must be at least 18 years of age (or the age of legal majority in Nigeria) to create an account.

• •You agree to provide accurate, complete and up-to-date information.
• •You are solely responsible for all activity that occurs under your account.
• •You may possess only one account unless Pickars expressly permits otherwise.

Pickars may suspend or terminate your account at any time if you breach these Terms or if we reasonably believe your account is being used for fraudulent or unlawful purposes.

Use of the Services may result in charges for the delivery services you request (“Charges”). Pickars facilitates payment of the Charges on behalf of the independent Rider as a limited payment collection agent. Payment through the platform is considered payment made directly to the Rider.

• •Charges are calculated based on distance, time, demand (including surge pricing) and any applicable fees or taxes.
• •All Charges are due immediately and are generally non-refundable except as required by Nigerian law or as determined by Pickars in its discretion.
• •You may cancel a request before the Rider arrives. A cancellation fee may apply once a Rider has been dispatched.
• •Tips/gratuities are voluntary and entirely at your discretion.

Pickars reserves the right to revise Charges at any time. You will always see the applicable price (or estimate) before confirming a booking.

Pickars is a technology intermediary and does not physically handle packages. Responsibility for the safe packaging and condition of items rests primarily with the sender.

In the event a Rider reports damage to their vehicle or property caused by your package beyond normal wear and tear, and the claim is verified by Pickars, we reserve the right to charge your payment method for the reasonable cost of repair or cleaning.

These Terms shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria.

In the event of any dispute, claim or controversy arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation. You must notify Pickars in writing at support@pickars.com before commencing any formal proceedings.

If the dispute is not resolved within thirty (30) days, it may be referred to mediation under the rules of a recognised mediation centre in Port Harcourt or Lagos. If mediation fails, the dispute shall be subject to the exclusive jurisdiction of the courts of Rivers State, Nigeria.